Plastic, Minnesota, acrylic, channel, aluminum, copper, brass, bronze,
stainless steel, and cast metal letters come with a lifetime guarantee.
All other letters are guaranteed to be free of manufactures defects for
a period of 1 yr.
Your order may be placed using our online shopping cart, e-mailed, fax,
or via our phone number. We accept Visa & MasterCard, Discover, and
American Express. Always order letters based on the height of the uppercase
letters. The lowercase letters will be the corresponding height to go
with the height of the uppercase letters (1/2 to 2/3 the height of the
uppercase letter). Larger lowercase letters (i.e. bdfghklpqty) will be
close to the same height as the uppercase letters but smaller lowercase
(i.e. acemnorsuvwxz) will 1/2 to 2/3 the height of the uppercase letters.
We will ship via the method or carrier of our best judgment unless otherwise
specified. Most orders are shipped by UPS, FedEx or U.S. Postal Service.
Orders shipped to countries outside the United States may be subject to
duties, taxes, VAT, etc. Buyer is responsible for those costs and any
other fees that may be applied when importing goods into their country.
Please check the order immediately upon receipt. Any errors or missing
items must be reported to us within 15 days of receipt to be rectified.
You are responsible for reading and approving the proposal or order form
before ordering. Acceptance of a proposal is our indication that the quote
or order form has been read and approved. Sign Designs, Inc. D.B.A. BuySignLetters.com
cannot be responsible for any discrepancies overlooked during the customer
Sign Designs, Inc. D.B.A. BuySignLetters.com tries to give you an easy-to-use
site that provides accurate content, including product information, policies,
pricing, and photos. Policies, pricing, and item availability are subject
to change without notice. Prices displayed on our site are subject to
final approval at the time of order fulfillment. Images are shown for
representational purposes only. In the event we are unable to provide
an actual image of a product, Sign Designs, Inc. reserves the right to
substitute a similar image for the one described in the product information.
Buysignletters.com reserves the right to cancel any order. Production
times vary based on the number of orders we are currently processing.
Rush orders can be accommodated in some instances based on current production
volume. Our policy is not to put a new order ahead of others already in
production. We cannot guarantee ship times on orders with painted, natural
satin, anodized, oxidized or polished finishes as there may be imperfections
in the finishes that require the letters to be remade. As the finishing
is the last step in production, these imperfections will not be visible
until the order is almost ready to ship. We do our absolute best to meet
production time frames and we will not be responsible for any costs associated
with delays in shipping or delivery. While Signs Designs, Inc. tries in
good faith to make sure the information in our store and information
published at our website is accurate, we are not responsible for typographical
errors or technical inaccuracies. This disclaimer in no way affects the
term of any manufacturer's warranty.
Returns Click Here
Due to the nature of our business; sign letters and component parts are
produced as orders are received. They are therefore custom made to order.
As a service to our customers, we will offer a credit of up to 50% of
the cost for most products should you need to return any goods that were
ordered in error or canceled by the end user. Exceptions are: Changeable
Letters and Changeable Letter Accessories can be returned for a credit
of the purchase price less a 15% restocking fee. Gator Foam, Foam, Vinyl,
Tabbee, Sintra and Simulated Brass/Stainless letters can be returned for
a credit of 25% of the purchase price of the letters. Please click on
the blue link above next to "Returns" to request a Return Merchandise
Authorization (RMA) number. Returns will not be credited without a Return
Merchandise Authorization (RMA) number. Returns will be credited at the
percentages stated in this section. All returns must be received back
to us within 30 days of purchase. No C.O.D. returns will be accepted.
Returned items will only be accepted in new/un-used condition. We do not
pay the shipping costs for a return. Items such as mounting patterns,
custom mold fees, custom logos, letters cut in a custom font, paint match
fees, custom mounting fees, custom finishing and art fee's cannot be credited.
Exchanges cannot be made. Please click the link in this section and complete
the required information. A Return Merchandise Authorization (RMA) number
and instructions will be emailed to you within 1 to 2 business days.
Any item that is defective due to material defect or manufacturer defects
will be accepted for return or replacement. All defective product claims
must be made to us within 7 business days of receipt. Please click on
the blue link above next to "Returns" and complete the form
to request a Return Merchandise Authorization (RMA) number or to make
arrangements with one of our customer service representatives to have
the defective item picked up and a replacement item (in the same material,
font, finish, size, etc) shipped to you. Returns will not be credited
without a Return Merchandise Authorization (RMA) number.
BuySignLetters.com makes every effort to ship items securely. In the event
you receive a damaged item, please contact us within 5 business days of
receipt (772-581-8810). Our customer service representatives will make
arrangements to have the damaged item picked up and a replacement item
(in the same material, font, finish, size, etc) shipped to you.
Changes to orders
You can only make changes or cancel your order within 24 hours from the
time the order is placed. Changeable Letters and Changeable Letter accessories
are the exception, these products ship same or next day after ordered
and these orders can usually only be changed within 2 hours from the time
the order is placed. If you need to add to an order that you placed more
than 24 hours ago; you will need to place another order or contact our
office and we may be able to accommodate your request.
We reserve the right to refuse any return based on the following:
- We will not accept the return of used products. Items must be in new/unused
condition when received back.
- Items returned more than 30 days after purchase
- Items returned without a RMA (Return Merchandise Authorization) number
Neither seller nor manufacturer shall be liable for any injury, loss or
damage, direct or consequential, arising out of the use of or the inability
to use the product. Before using, user shall determine the suitability
of the product for his or her intended use and user assumes all risk and
liability whatsoever in connection therewith. Delays in delivery can occur
due to numerous reason. Sign Designs, Inc. D.B.A. BuySignLetters.com is
not responsible or liable for any costs incurred due to late or delayed
delivery of your order.
Ordering Online with us is safe and secure!
a method of interaction with our visitors that does not compromise credit
card information. This online system is 100% secure.
A note about
the Fair Credit Billing Act. Under this act, your bank limits your total
loss and cannot hold you liable for more than fifty dollars of reported
fraudulent charges. In the event your card is used in a fraudulent manner,
you must notify your bank or card issuer immediately and in accordance
with its reporting rules and procedures.
you to feel comfortable using your credit card to conduct commerce on
our site. If you wish, you may also send us a U.S. Postal Money Order
(only) or a personal checks. Personal checks will delay your order as
we must wait for your funds to clear before we ship any merchandise.
an additional 7-10 business days for shipping of your merchandise if paid
by personal check. To order by check, just print the order form with your
shopping cart contents from the order confirmation page and complete the
necessary fields, then mail the form to the address above.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's
hard drive through your Web browser to enable our systems to recognize
your browser and to provide features such as keeping track of what you
add to your cart, saved carts, and storage of items in your Shopping Cart
portion of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you
when you receive a new cookie, or how to disable cookies altogether. However,
cookies allow you to take full advantage of some of the great features
on the Buysignletters.com website and we recommend that you leave them